Introduction
After-sales service plays a crucial role in customer retention. Dealerships that invest in service quality see increased loyalty and repeat business.
Why After-Sales Service Matters
✔ 68% of customers leave due to poor service
✔ Returning customers spend 67% more than new customers
✔ High NPS leads to increased word-of-mouth referrals
How PCA Enhances After-Sales Service
1. Implementing AI-Driven CRM Systems
✔ Automated service reminders & follow-ups
✔ AI-based customer segmentation for personalized offers
✔ Real-time service tracking for transparency
2. Workshop Optimization & Efficiency Audits
✔ DEP 720° Audit for bottleneck identification
✔ Technician training & process standardization
✔ Faster turnaround time for higher customer satisfaction
3. Upselling & Customer Retention Strategies
✔ Value-added services like extended warranties
✔ Exclusive loyalty programs & discounts
✔ Personalized service packages for premium customers
📞 Struggling with after-sales service? PCA can help!
