How PCA Transformed Dealership Performance
Case Study
CASE STUDY
A leading automobile dealership in Gurgaon faced challenges with low customer satisfaction (NPS: 65), service inefficiencies, and revenue leakage in parts management. After implementing PCA’s DEP 720° Audit and optimization strategies, the dealership achieved:
Case Studies
Problem:
- Low Customer Satisfaction Scores (NPS: 65)
Inefficiencies in Service - Turnaround Time & Technician Productivity
- Revenue Leakage in Parts & Inventory Management
Solutions by PCA:
- Implemented DEP 720° Audit for Process Optimization
- Trained Staff on Advanced Service Techniques & Customer Handling
- Digitalized Inventory Management & CRM Integration
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Success Stories:
How PCA Transforms Dealerships
Results
NPS Improved from 65 to 85
Service Efficiency Increased by 30%
Revenue Growth of 20% in Workshop & After-Sales
Best Reasons To Choose Our Services
At Professional Consultants & Auditors Pvt. Ltd. (PCA), we go beyond consultancy—we deliver measurable results that drive profitability, efficiency, and customer satisfaction.
Laurel Miller
Dealership Owner
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Randy Wallace
Dealership Owner
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How PCA Transformed a Dealership’s Performance
A leading automobile dealership in Gurgaon was facing multiple challenges, including low customer satisfaction, inefficiencies in service operations, and declining after-sales revenue. With growing competition and customer expectations, the dealership needed a structured, data-driven approach to improve overall performance.
Net Promoter Score (NPS) Improvement from 65 to 85
PCA optimized customer experience with AI-driven CRM, express service bays, and loyalty programs, leading to higher satisfaction. As a result, customer retention increased, referrals grew, and NPS rose from 65 to 85.
30% Increase in Service Efficiency
By implementing DEP 720° Audit, structured workflows, and technician optimization, PCA reduced service turnaround time by 30%. This allowed the dealership to serve more customers daily without compromising quality.
20% Revenue Growth in After-Sales Services
PCA introduced AI-powered service tracking, upselling strategies, and bundled service packages, increasing after-sales engagement. This led to a 20% rise in after-sales revenue and higher customer retention.
Let’s Take Your Dealership to the Next Level !
✉ director@pca.co.in