Introduction
In today’s competitive automotive market, efficiency is key. PCA’s DEP 720° Audit is an advanced dealership performance assessment framework that helps identify inefficiencies and maximize profitability.
What is the DEP 720° Audit?
The DEP 720° Audit is a comprehensive dealership evaluation covering:
✔ Service quality & turnaround time analysis
✔ Customer satisfaction metrics (NPS, SQI, CX7)
✔ Technician productivity & manpower utilization
✔ Parts & inventory management optimization
✔ Profitability enhancement & upselling opportunities
How DEP 720° Audit Boosts Dealership Performance
1. Service Efficiency Optimization
- Analyzes technician workload & productivity
- Reduces service turnaround time
- Increases vehicle throughput per day
2. Customer Experience Enhancement
- Measures Net Promoter Score (NPS) & customer feedback
- Implements CRM-driven follow-up strategies
- Improves after-sales service experience
3. Inventory & Parts Management
- Identifies dead stock & excess inventory
- Implements AI-based tracking for real-time stock management
- Reduces revenue leakage in spare parts sales
Case Study: Success Story
A dealership in Gurgaon struggled with low NPS and inefficiencies. After implementing the DEP 720° Audit, they achieved:
🚀 NPS improvement from 65 to 85
🚀 Service efficiency increase by 30%
🚀 20% revenue growth in after-sales services
📞 Want to optimize your dealership? Schedule a DEP 720° Audit today!
